FAQs
- How long will it take to process my order?
We usually need 1–3 business days to process your order before shipping. Business days are Monday to Friday, excluding weekends and US holidays. - Where do you ship?
We ship to valid addresses within the United States. We do not ship to PO boxes, APO or FPO addresses currently. - How can I track my package?
Once your order is shipped, we will send a tracking number to your email. You can check delivery status on the carrier’s official website. - What is your return window?
You can apply for a return within 30 calendar days after you receive the package. Items must be unused and kept in original packaging. - Who pays for return shipping?
If the item is defective, damaged or wrong item sent by us, we will cover the return shipping cost. For non-quality returns, the buyer is responsible for return freight. The original shipping fee is non-refundable. - What should I do if I receive a broken item?
Please contact us within 48 hours after delivery. Send clear photos or videos of the damaged product and packaging. We will arrange refund or replacement for you. - Can I cancel my order?
You may cancel your order before it is shipped. Once the package has been dispatched, cancellation is not available and you will need to submit a return request after receiving it. - Do you offer wholesale?
Yes, we support wholesale orders. Please send us an email with your product needs and quantity for a quotation. - What payment methods do you accept?
We accept credit cards and other mainstream payment methods supported by our checkout system. All payments are processed securely. - How do I contact customer service?
[email protected]
You can email us anytime. We will reply to your message as soon as possible during working hours.
