Return & Refund Policy
Thank you for shopping at pynsseu.com. Please read our return and refund policy carefully.
- Return Window
You may request a return within 30 calendar days from the date you receive your order. Return requests after 30 days will not be approved. - Eligibility for Return
Items must be unused, in original condition, with all original packaging, tags and accessories intact.
Customized, personalized items are non-returnable.
Items damaged by misuse, improper installation or customer negligence cannot be returned or refunded. - Return Process
To start a return: - Send an email to [email protected] with your order number and reason for return.
- Wait for our return approval and return instructions. Do NOT send items back without prior approval.
- Pack the product securely and ship it back using a trackable shipping method.
- Provide us with the return tracking number after you send the package.
- Return Shipping Cost
Unless the return is caused by our mistake (wrong item, defective item, item damaged in transit), the buyer is responsible for all return shipping charges. Original shipping fees are non-refundable. - Refund Processing
Once we receive and inspect the returned item, we will notify you of the refund approval. Refunds will be issued to your original payment method within 5–10 business days. The time for funds to appear in your account depends on your payment provider. - Damaged or Defective Items
If you receive a broken, defective or incorrect item, please contact us within 48 hours of delivery. Attach clear photos or videos of the problem. We will arrange replacement or refund at our option. - Sale Items
Clearance / sale items are final sale and cannot be returned unless they arrive defective. - Exchanges
Exchanges are subject to stock availability. If the item you want to exchange is out of stock, we will process a refund instead. - Contact
For return and refund support, email: [email protected]
